Frequently Asked Questions

If you have questions regarding your policy, please contact your agent or broker. Agents and brokers are committed to providing you with the expertise you need and the exceptional personal service you deserve.

Q: What are my payment options?

A: We offer several convenient ways to pay your premium. Payments can be made in the following ways:

Pay online using E-Check, Visa, MasterCard or Discover card.

Pay by phone 24/7 by calling 1-800-633-4028.

Electronic Funds Transfer (EFT) is also available on most policies for recurring automatic monthly withdrawal. Contact your agent or broker for more information.

Visit your agentís or brokerís office to make your payment.

Pay by mail Ė Mail your payment with payment stub (located at the bottom of your bill) in the envelope provided in your billing notice.

If you do not have your payment stub, then write your policy number on your check and mail it to the following address according to the state in which you reside listed below:

AL, AR, CT, DE, FL, GA, IA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, OK, PA, RI, SC, TN, VA, VT, WI, WV

AIG Agency Auto

Box 371404

Pittsburgh, PA 15250

AZ, CA, CO, ID, KS, NV, OR, TX, UT, WA

AIG Agency Auto

Box 7146

Pasadena, CA 91109-7146

Q: Why did my payment amount increase?

A: A change was made to your policy that resulted in a premium change. For additional information, please contact your agent or broker.

Q: When is my payment due?

A: If you are on a monthly installment plan, your payment schedule will be mailed with your new or renewal declarations page. Monthly installment bills (excludes EFT plans) will be sent approximately 12-15 days prior to the actual due date.

Our automated policy information system is available 24/7 at 1-800-633-4028 and will provide your next installment amount and due date.

If you are unable to obtain billing information after calling 1-800-633-4028, please contact your agent or broker.

Q: Why did I receive a cancellation notice for non-payment of premium after I submitted my payment?

A: If you have already submitted your payment by mail, via the Web or by phone, it is possible the cancellation notice was mailed before your payment was posted.

If you have submitted your payment for the full amount reflected on the cancellation notice via the Web or by phone prior to the cancellation effective date, your policy will remain in force with no lapse in coverage.

If you mailed your payment through the U.S. Postal Service for the full amount reflected on the cancellation notice prior to the cancellation effective date, your policy will remain in force with no lapse in coverage.

Typically, your payment will be posted to your account within 1-2 business days after it is received. You can check the status of your policy and confirm receipt of your payment by calling your agent or broker or our automated policy information system at 1-800-633-4028.

If your payment is refused by your financial institution, it may result in cancellation of your policy in accordance with the terms and conditions of your policy.

If you received a notice of cancellation for any reason other than non-payment of premium, please contact your agent or broker before the cancellation date for more information.

Q: How do I change my payment plan to recurring Electronic Funds Transfer (EFT)?

A: Contact your agent or broker.

Q: How many days notice are required to stop an EFT withdrawal?

A: We require reasonable notification (typically 3 business days) in order to stop an EFT withdrawal. Please contact your agent or broker to make this change.

Q: When will my payment be applied to my account?

A: If you made a payment via the Web or by phone, your payment is considered received as soon as you submit the payment. Please note it may take 1-2 business days for your payment to post to your account.

If you made a payment through the U.S. Postal Service, your payment will post to your account within 1-2 business days after receipt. Please allow mailing time. You can check the status of your policy and confirm receipt of your payment by calling our automated policy information system at 1-800-633-4028 or by contacting your agent or broker.

If your payment is refused by your financial institution, it may result in cancellation of your policy in accordance with the terms and conditions of your policy.

Q: I am on an EFT payment plan; will my renewal down payment automatically be withdrawn?

A: Yes, your renewal down payment will automatically be withdrawn on the due date stated in your renewal offer.

Q: If my policy cancelled for non-payment can I still make a payment?

A: Typically, payments can be made up to 7 days after the cancellation effective date for non-

payment of installment premiums or non-payment of renewal. If you mail your payment, we will honor the date after postmark by the U.S. Postal Service. Reinstatement guidelines vary by state. For specific information, please contact your agent or broker.

Payments can be made via the Web or through our automated phone system at 1-800-633-4028. If you have difficulty submitting your payment, please contact your agent or broker to determine if your policy is eligible for reinstatement.

If your payment is refused by your financial institution, your policy may remain cancelled or will result in cancellation in accordance with the terms and conditions of your policy.

If your policy cancelled for any reason other than non-payment, please contact your agent or broker.

NOTE: These FAQs are provided for informational purposes only. Please refer to the specific terms and conditions of your policy or contact your agent or broker for further information.

 


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