Report an Auto Insurance Claim

Which auto insurance company are you insured with?

Infintiy Auto Insurance Claims Bristol West Auto Insurance Claims
Explorer Auto Insurance Claims Western General Auto Insurance Claims

Claims FAQs


What questions will I be asked when I call to make an auto insurance claim?

You will typically be asked for the following:

  • Your name, phone number and policy number
  • The date and approximate time that the incident occurred
  • Where the incident occurred
  • The description of the other car(s) involved, if any
  • The name of the other driver(s) involved, if any
  • The reporting police agency and report number (if applicable)
  • Any injuries, witnesses, passengers (if applicable)

How does my deductible apply to the claim payment?

The claim payment amount is the total repair cost or the actual cash value, less your deductible. If another party involved in the accident is at fault, the Recovery unit will make all efforts to have the at-fault party reimburse the entire amount of repairs, including the deductible.

What can I expect if my auto is a total loss?

Provided you have collision coverage on your car, we will ask your permission to move the car to a salvage yard to stop storage charges that may be accumulating. You will need to remove all personal belongings and license plates from the car and leave the keys with the vehicle. Your representative will gather all the information needed to establish the value of your car, then discuss the results with you. You should locate the vehicle title and, if a lien exists on the car, you should know the name, address, phone number and account number of the lien holder.

If my auto is financed, will that affect the payment of my claim?

It will not affect the amount of the payment; however, usually, if the amount of the claim is greater than $500, the lien holder’s name will be included on the settlement check.

Who handles my claim and how can I get in touch with them?

Your claim will be handled by a claim representative, and if necessary, assisted by an appraiser. If you have any questions, you can contact your representative directly which will be assigned to you at the time of your claim.  Click on your company's logo above for more details on the claims department contact information. Once your claim is filed, it will be assigned a claim number. Whenever you call with questions about your claim, having your claim number available will speed up the process.

Will making a claim have an impact on my premium or coverage availability?

It is difficult to say, since individual premiums depend on a variety of factors. Some of those factors include repair costs in your state, the overall claims experience in your state, the type of automobile you drive, how far you drive to work, etc. Your individual claim history is only one factor.


How do I report a new claim?

The first thing you should do is immediately contact your auto insurance company's claims department which you can look up by clicking on your auto insurance company's logo above. The claim staff will assist you with any questions you may have and make the necessary arrangements to get you back on the road.