Report an Insurance Claim

Report A Claim

You expect your insurance company to respond quickly and compassionately when you have a loss. That's why our experienced claims staff is always ready to help you. Simply call our Claims Loss Line:

1-877-849-4678 (toll-free)

Our service-oriented staff is available when you need them most: 24 hours per day, 7 days per week, 365 days per year.

To best assist you during this difficult time, we encourage you to call us immediately after your loss. Our goal is to begin processing your claim within one business day of your call. This way, you can get back to the important things in your life.

 

Claims FAQs

How do I report a loss?

Call our toll-free Claims Loss Line: 1-877-849-4678. Our staff is available when you need them most: 24 hours per day, 7 days per week, 365 days per year.

What questions will I be asked when I call?

You will typically be asked for the following:

  • Your name, phone number and policy number
  • The date and approximate time that the incident occurred
  • Where the incident occurred
  • The description of the other car(s) involved, if any
  • The name of the other driver(s) involved, if any
  • The reporting police agency and report number (if applicable)
  • Any injuries, witnesses, passengers (if applicable)

What happens after I report a claim?

We will work as quickly as possible to get all the details of the incident. This may include obtaining the police report, verifying insurance coverages, contacting any involved parties and witnesses, and inspecting damaged property.

You will be kept informed of our progress by your adjustor. You may contact your adjustor at any time for a status or additional information.