If you’re a Infinity Insurance Policyholder
and you have a claim
(an accident, theft, vandalism or weather damage):
Call us right away at
800-334-1661
to report the claim.
We take new loss reports 24 hours per day, 7 days a week, 365 days a
year.
A Company representative will ask some initial
questions about you and your claim. Have as much of the following
information ready when you call.
Policy number
Name, address and phone number for all parties
involved in the accident
Year, make, model and license plate of the
vehicles involved
Facts surrounding the claim, including date, time
and location
Police report number and name of the police
agency
Extent of injuries of all parties involved
Area of damage on the involved vehicles
Location of vehicles if not drivable
Name, address and phone number for any witnesses
Once your claim is reported you can expect to be
contacted by the assigned claim adjuster the next business day. This
adjuster will work with you to resolve your claim as quickly as
possible. The policy coverages you purchased will determine the actions
taken by the adjuster. Your adjuster will be able to answer your claim
questions and guide you through the process.
Remember to protect your vehicle from further damage.
Claims FAQs
How does my deductible apply to the
claim payment?
Answer: The claim payment amount is the total repair cost
or the actual cash value, less your deductible. If another party
involved in the accident is at fault, the Infinity Recovery unit will
make all efforts to have the at-fault party reimburse the entire amount
of repairs, including the deductible.
What can I expect if my car is a total
loss?
Answer: Provided you have collision coverage on your car, we will ask
your permission to move the car to a salvage yard to stop storage
charges that may be accumulating. You will need to remove all personal
belongings and license plates from the car and leave the keys with the
vehicle. Your Infinity representative will gather all the information
needed to establish the value of your car, then discuss the results with
you. You should locate the vehicle title and, if a lien exists on the
car, you should know the name, address, phone number and account number
of the lien holder.
If my car is financed, will that affect
the payment of my claim?
Answer: It will not affect the amount of the payment; however, if the
amount of the claim is greater than $500, the lien holder’s name will be
included on the settlement check.
Who handles my claim and how can I get
in touch with them?
Answer: Your claim will be handled by an Infinity claim representative,
and if necessary, assisted by an appraiser. If you have any questions,
you can contact your representative directly, or call our nationwide
claim number 800-334-1661. Once your claim is filed, it will be assigned
a claim number. Whenever you call us with questions about your claim,
having your claim number available will speed up the process.
Will making a claim have an impact on my
premium or coverage availability?
Answer: It is difficult to say, since individual premiums depend on a
variety of factors. Some of those factors include repair costs in your
state, the overall claims experience in your state, the type of
automobile you drive, how far you drive to work, etc. Your individual
claim history is only one factor. Infinity wants to keep our good
customers. If you are concerned, please contact your Infinity agent.
How do I report a new claim?
Answer: The first thing you should do is immediately contact Infinity by
calling 800-334-1661. Our claim staff will assist you with any questions
you may have and make the necessary arrangements to get you back on the
road.
