Report a Claim
Our goal is to settle your claim as quickly, fairly and accurately as possible to minimize the disruption to your life.
If you're a Western General policyholder and you
have a claim
Once your claim is reported you can expect to be contacted by the assigned claim adjuster the next business day. This adjuster will work with you to resolve your claim as quickly as possible. The policy coverages you purchased will determine the actions taken by the adjuster. Your adjuster will be able to answer your claim questions and guide you through the process.
Remember to protect your vehicle from further damage.
How do I report a loss?
Call our toll-free Claims Loss Line: 800 758-3311. Our staff is available when you need them most: 24 hours per day, 7 days per week, 365 days per year.
What questions will I be asked when I call?
You will typically be asked for the following:
What happens after I report a claim?
We will work as quickly as possible to get all the details of the incident. This may include obtaining the police report, verifying insurance coverages, contacting any involved parties and witnesses, and inspecting damaged property.
You will be kept informed of our progress by your adjustor. You may contact your adjustor at any time for a status or additional information.