Report an Insurance Claim
Report a Claim
Our goal is to settle your claim as quickly, fairly and accurately as possible to minimize the disruption to your life.
You may also file your claim online. Report a Claim Online
If you're a Infinity Insurance Policyholder and you have a claim
(an accident, theft, vandalism or weather damage):
Call us right away at 800-334-1661 to report the claim.
We take new loss reports 24 hours per day, 7 days a week, 365 days a year.
A Company representative will ask some initial questions about you and your claim. Have as much of the following information ready when you call.
- Policy number
- Name, address and phone number for all parties involved in the accident
- Year, make, model and license plate of the vehicles involved
- Facts surrounding the claim, including date, time and location
- Police report number and name of the police agency
- Extent of injuries of all parties involved
- Area of damage on the involved vehicles
- Location of vehicles if not drivable
- Name, address and phone number for any witnesses
Once your claim is reported you can expect to be contacted by the assigned claim adjuster the next business day. This adjuster will work with you to resolve your claim as quickly as possible. The policy coverages you purchased will determine the actions taken by the adjuster. Your adjuster will be able to answer your claim questions and guide you through the process.
Remember to protect your vehicle from further damage.
How does my deductible apply to the claim payment?
Answer: The claim payment amount is the total repair cost or the actual cash value, less your deductible. If another party involved in the accident is at fault, the Infinity Recovery unit will make all efforts to have the at-fault party reimburse the entire amount of repairs, including the deductible.
What can I expect if my car is a total loss?
Answer: Provided you have collision coverage on your car, we will ask your permission to move the car to a salvage yard to stop storage charges that may be accumulating. You will need to remove all personal belongings and license plates from the car and leave the keys with the vehicle. Your Infinity representative will gather all the information needed to establish the value of your car, then discuss the results with you. You should locate the vehicle title and, if a lien exists on the car, you should know the name, address, phone number and account number of the lien holder.
If my car is financed, will that affect the payment of my claim?
Answer: It will not affect the amount of the payment; however, if the amount of the claim is greater than $500, the lien holder's name will be included on the settlement check.
Who handles my claim and how can I get in touch with them?
Answer: Your claim will be handled by an Infinity claim representative, and if necessary, assisted by an appraiser. If you have any questions, you can contact your representative directly, or call our nationwide claim number 800-334-1661. Once your claim is filed, it will be assigned a claim number. Whenever you call us with questions about your claim, having your claim number available will speed up the process.
Will making a claim have an impact on my premium or coverage availability?
Answer: It is difficult to say, since individual premiums depend on a variety of factors. Some of those factors include repair costs in your state, the overall claims experience in your state, the type of automobile you drive, how far you drive to work, etc. Your individual claim history is only one factor. Infinity wants to keep our good customers. If you are concerned, please contact your Infinity agent.
How do I report a new claim?
Answer: The first thing you should do is immediately contact Infinity by calling 800-334-1661. Our claim staff will assist you with any questions you may have and make the necessary arrangements to get you back on the road.